Yes! We offer complimentary shipping on all orders of $75 or more.

We don't offer express shipping for now.

Yes, we ship internationally. Visit our international store at catalystlifestyle.com for the full range of products available to global customers.

We are exclusively an online retailer and do not operate any physical retail locations, you can shop our full collection anytime at catalystcase.com.

Yes, we offer wholesale purchasing for both US and international customers. Email us at cs@catalystcase.com for pricing and program details.

Current discounts and promotions are listed on catalystcase.com. You can also contact our customer support team at cs@catalystcase.com to ask about current offers.

Catalyst products purchased from catalystcase.com, catalystlifestyle.com, or authorized retailers come with a 12-month limited warranty from the purchase date.

The limited warranty covers manufacturing defects in materials and workmanship, including functional failures caused by manufacturing issues and products that arrive defective. It does not cover accidental damage, misuse, normal wear and tear, unauthorized modifications or third-party repairs, or cosmetic yellowing and surface scratches from regular use.

No, the limited warranty does not cover accidental damage, surface scratches from regular use, or cosmetic yellowing. It covers manufacturing defects in materials and workmanship.

Complete our warranty claim form at warranty claim form with your order number and proof of purchase (receipt). Include clear photos of the front, back, top, and bottom of your product, a close-up of the defect, and a description of the issue.

Provide clear photos of the front, back, top, and bottom of your product, plus a close-up of the defect. Photos are required for our team to review your claim.

Include photos of the original packaging if it is available. You must still provide the required product photos, your order number, and proof of purchase (receipt).

Our team will review your submission promptly and contact you with next steps. If additional photos or information are needed, we will reach out directly.

No, each claim must be reviewed before coverage or a resolution is confirmed. Our customer support team determines the appropriate resolution based on the claim and applicable terms.

Depending on the claim and applicable terms, resolutions may include a replacement, a refund to the original payment method, or store credit. Our customer support team will confirm the applicable resolution after review.

Replacement products and parts carry a 3-month limited warranty from the replacement shipment date. They do not receive a new 12-month warranty.

No. The customer covers shipping on warranty replacements, including purchases from our official Amazon store. The amount varies, and we'll confirm it with you or send an invoice before the replacement ships.

If only the lanyard breaks and your case is otherwise undamaged, the applicable replacement is a lanyard rather than a full case, subject to claim review. Submit the warranty form with your product and device model, order number, proof of purchase (receipt), and clear photos of the broken part.

Submit the warranty form with your product name, device model, order number, proof of purchase (receipt), and clear photos of the affected button. Our team will confirm your device model and compatible replacement part options before confirming a specific part.

Products outside the 12-month warranty period are not eligible for a full warranty claim. Contact cs@catalystcase.com to discuss discount options for a replacement or new purchase.

Yes. Whoever has the order details and proof of purchase can contact us. It doesn't matter whether the product was a gift. The 30-day return window runs from the delivery date, and the 12-month warranty runs from the purchase date.

Contact us as soon as you receive it, and within 30 days of delivery. Please send:

1. Photos of the product and the packaging.
2. A short description of how it arrived.
3. If possible, a short video that shows the damage clearly.

Our team will review everything and get back to you

Contact us as soon as you receive it, and within 30 days of delivery. Submit a warranty claim at warranty claim form with your order number and proof of purchase (receipt). Include clear photos of the product and its packaging, and tell us how it arrived. A short video helps if the damage is hard to capture in photos. Our team will review it and let you know whether the item needs to be shipped back.

You can request a return within 30 days of delivery for purchases made directly from catalystcase.com or catalystlifestyle.com. Items must be in new, unused condition with original packaging and all accessories included, and returns are subject to eligibility review.

Purchases made directly on catalystcase.com can be returned within 30 days of delivery at returns page. If your product has a manufacturing defect, you can also submit a warranty claim at any time within 12 months of purchase.

Visit returns page and log in with the email address used for your order. Find your order and follow the prompts to submit a return request.

No, purchases from Amazon, Best Buy, or other third-party retailers must be returned through the retailer where you purchased the item. That retailer’s return policy applies.

Yes, submit clear photos of the front, back, top, and bottom of the product, plus the original packaging, before shipping it back. Your return request and photos must be approved before you proceed.

No, wait until your return is approved and you receive a Return Merchandise Authorization (RMA) number and shipping instructions. Write the RMA number on the outside of your return package.

Include the approved item in new, unused condition, its original packaging, and all original accessories and components. Write your RMA number on the outside of the package and follow the shipping instructions provided with your approval.

A standard restocking fee of 5% of the order value applies. If original packaging or components are missing, the restocking fee is 15%, or the item may be returned to you following review.

Returns normally require original packaging and all accessories or components. Missing packaging may result in a 15% restocking fee, and all accessories or components must be intact; contact cs@catalystcase.com before shipping an incomplete return.

You are responsible for return shipping costs. The original shipping fee is non-refundable.

Yes, send your return tracking number to our customer support team after shipping the item. Return processing cannot begin without confirmed tracking.

Our team will inspect the returned item and verify its condition and contents before completing the refund or exchange. The refund amount cannot be confirmed before inspection is complete.

Refund processing takes 5–10 business days after your returned item is received and inspected, with confirmed tracking required. After the refund is issued, your bank may take an additional 5–10 business days to display it in your account.

Refunds are issued to the original payment method only. The final amount is confirmed after inspection, with applicable restocking fees deducted and the original shipping fee excluded.

For an eligible return, available options include an exchange for an equal-value item, store credit, or a refund to the original payment method. Applicable restocking fees still apply.

An exchange ships only after your returned item has been received and inspected. Once the exchange ships, you will receive tracking details; delivery estimates depend on the carrier and your location.

Returns outside the 30-day window from delivery are not normally eligible. If your product has a manufacturing defect within 12 months of purchase, submit a warranty claim for review at warranty claim form.

You can reach our customer service team at cs@catalystcase.com, and we'll get back to you promptly, Monday through Friday.

Contact cs@catalystcase.com with your order number and return tracking number. Our team can check the status and confirm any outstanding requirements.