Need a Warranty Replacement? No Worries, We’ve Got Your Back!

At Catalyst®, we're all about quality, and we're here to make sure you have an amazing experience with our products. If something’s not quite right, don’t stress! We’ll take care of it quickly, easily, and hassle-free. 😌

Getting Your Warranty Replacement is as Easy as 1-2-3! 📝➡️📦

  1. Submit Your Claim
    Just head over to our super simple  Warranty Claim Form and fill it out. It's fast, easy, and gets everything moving in no time! ⏱️
  2. We’ll Review & Respond
    Once we get your claim, our friendly Support Team will jump on it and respond within 24 business hours. We might need a couple of pics 📸 to help us review the issue, but don’t worry—we’ll keep you in the loop every step of the way. 🔄
  3. Get Your Replacement
    Once everything’s good to go, we’ll ship out your replacement product 🛍️. You’ll get an email confirmation with tracking details so you can watch your new product make its way to you! 📦✨

Who’s Eligible for a Warranty? 🤔

  • You gotta be the original buyer of the product. 💯
  • Don’t forget your receipt—proof of purchase is a must! 🧾
  • Our warranty covers products purchased directly from catalystcase.com or an authorized retailer.

What’s Covered by Our Warranty? ✅

If your product has a defect in materials or workmanship, we’ve got you covered. We’ll repair or replace it for free (if it meets the criteria). But there are a few exceptions:

  • Normal wear and tear 🕰️
  • Damage from accidents or misuse 😬
  • Unauthorized repairs or modifications 🔧
  • Products bought from unauthorized resellers (more on that below 👀)

Catalyst® Warranty Breakdown 🔎

  • Standard Warranty: 12 months for most Catalyst® products like iPhone, iPad, and Apple Watch cases. 📱⌚
  • Discounted Products: If you scored a deal, these are covered for 90 days. 🤑
  • Lifetime Warranty for Screen Protectors: We cover defects (but not drops! 😬).

Heads Up! 🚨

If you got your product from Amazon, eBay, or any third-party seller, it might not be covered by our warranty. Only purchases from Catalyst® retailers or our website are eligible. (We like to keep things official. 😉)

Who Are Unauthorized Resellers? 🤷‍♀️

Unfortunately, we can’t honor warranties for products bought from:

 

Need Help? We’re Just an Email Away! 💌

Got questions? Need help with your warranty? Or maybe you’re just wondering if your product qualifies for a replacement? We’ve got you! Reach out to us anytime at:
📧 cs@catalystcase.com

Why Shop with Catalyst®? 🤩

We’re here to make your experience awesome! If something goes wrong, don’t worry—we’ll take care of it. Our products are built to last, but if they don’t, we’ve got your back. 😎

Let’s get you back to enjoying your Catalyst® products, stress-free! 🙌