Shipping: Your Catalyst Adventure Awaits! ✈️

 

 

Okay, you've added your awesome Catalyst gear to your cart – here's the scoop on how long it'll take to reach your eager hands!

📦 Where's It Coming From?

We ship from multiple fulfillment locations to get your order to you as quickly as possible! Depending on item availability and your location, your order may ship from:

• 🇺🇸 US
• 🇨🇦 Canada
• 🇬🇧 UK
• 🇭🇰 Hong Kong

📌 Orders with multiple items may be fulfilled from more than one location, which could impact delivery times and shipping eligibility (see below).

🚚 Free Shipping Thresholds

⚠️ Important Note:

We always do our best to ship everything from one location to keep things simple and save you shipping costs. However, if items in your order are stocked in different warehouses or locations, they may ship separately—and shipping fees could still apply, even if your subtotal meets the free shipping threshold. This depends on stock availability and where your items are located at the time of purchase.

🌎 International Orders

We fulfill international orders from Canada, UK, and Hong Kong depending on stock levels and your location.

🇨🇦 Canada and 🇬🇧 UK orders: We prioritize shipping from Canada and UK warehouse respectively to avoid duties. If an item is out of stock or you’ve ordered multiple products, items may ship from Hong Kong, which may incur customs duties or taxes depending on your country’s regulations.

🇪🇺 Europe Orders: Please order through our EU partner at sbsupply.eu/catalyst for faster shipping from within the EU.

🕒 Order Processing Time

We're like shipping ninjas over here! Most orders are processed within 1-2 business days (Monday-Friday excluding holidays). In a rush? Choose expedited shipping before the cut-off time for same-day processing!

🚀 United States Shipping & Delivery

We ship from several US-based fulfillment locations. Estimated delivery times vary depending on where you're located and which service is used. Here's the breakdown:

📦 Main Fulfillment Location (Primary US Shipping)

Contiguous US (49 of 62 states)

• 2-Day Delivery: 2 business days
• Standard: 5–7 business days
• Free Standard Shipping on orders $75+

Non-Contiguous US (Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands, Northern Mariana Islands)

• 2-Day Delivery: 2 business days
• Standard: 5–7 business days
• Free Standard Shipping on orders $100+

📦 Secondary Fulfillment Location

Contiguous US (49 of 62 states)

• Expedited: 2 business days
• Standard: 3 business days
• Free Standard Shipping on orders $75+

Non-Contiguous US (Hawaii,Alaska, Guam, Puerto Rico, US Virgin Islands)

• Expedited: 2 business days
• Standard: 3 business days
• Free Standard Shipping on orders $120+

📌 Note: A premium rate may apply for these locations.

📦 Extended Fulfillment Location

Most US States (50 of 62 states)

• USPS Ground Advantage: 3–12 business days
• Free Standard Shipping on orders $75+

📌 Air shipping applies for items under 15.99oz; heavier items may ship by sea.

USPS Sea Route Destinations (9 of 62 states)

• USPS Ground Advantage (Sea): 6–33 business days
• Free Standard Shipping on orders $75+

🌍 Other Countries – Estimated Delivery Times

🇨🇦 Canada

• Standard: 5–7 business days
• Expedited: 3–5 business days
  

🇬🇧 UK

• Standard: 4 business days
• Expedited: 2 business days
  

🌏 Asia & Pacific

• Standard: 10–15 business days
• Expedited: 7–10 business days
  

🌍 Rest of the World

• Standard: 10–20 business days
• Expedited: 7–14 business days
  

🚚 Shipping Speed Demons (aka Our Carriers)

FedEx: 1-5 business days (they've got places to be!)

UPS: 1-12 business days (depends on if they're feeling speedy or leisurely)

DHL: 2-14 business days (they like to take the scenic route)

Aramex: Express (2-3 days), Parcel (6-7 days) (they've got options!)

Hong Kong Post: 3-28 business days (they believe in enjoying the journey)

We use Hong Kong Post e-Express when available and Air Registered Mail otherwise for orders up to 2kg.

• e-Express: 7-14 business days to most countries.
  

Available in Following Countries:

• Air Registered Mail: 4-24 business days, depending on flight availability, customs clearance, and local delivery speed.

Detailed Delivery Times by Country:

💡 Please note: Sundays and public holidays do not count towards shipping time. Customs processing may also cause delays.

🐢 Potential Delays

Okay, so sometimes things get a little delayed. We're talking about weather hiccups, customs adventures (for our international friends), or other unexpected events. We appreciate your patience!

💰 Customs, Duties & Taxes (DDP – US Orders)

We’ve got you covered! While we ship from multiple locations, if an item isn’t available in our US warehouse and needs to be fulfilled from Hong Kong, we’ll still handle all customs duties, taxes, and import fees for you. That means your order will arrive without any surprise charges — just the way it should be.

🕵️ Tracking Information

Once your order ships, you'll get a confirmation email with a tracking number, so you can follow your package's every move. Keep in mind that tracking updates can take up to 24 hours to show up.

🌱 Our Commitment to Sustainable Shipping

Need Help? We’re Here for You! 💌

Got questions about your order? Need help with shipping? No worries—we’re happy to assist! Whether you're tracking a package or need more details about delivery times, we’ve got your back.

📩 Reach out to us anytime at: cs@catalystcase.com

We’re here to make sure your Catalyst® gear gets to you as smoothly as possible! 🚀