Shipping: Your Catalyst Adventure Awaits! ✈️
U.S. Shipping & Delivery Information
Thanks for choosing Catalyst! This page explains how your order ships within the United States, including Alaska, Hawaii, US Territories, US Minor Outlying Islands, and APO/FPO/DPO military addresses.
🌍 Ordering Outside the U.S.?
If you’re visiting from outside the United States:
- 🇨🇦 Canada & 🇬🇧 United Kingdom: Please shop through catalystlifestyle.com. Use the country selector in the top menu to choose your correct region before checkout.
- 🇪🇺 Europe: Visit our authorized distributor at sbsupply.eu/catalyst for faster, EU delivery.
- 🌏 Other regions: Please order at catalystlifestyle.com for localized support.
This page applies only to orders shipping to U.S. addresses, including territories and APO/FPO/DPO locations.
📦 Where We Ship From
We ship from multiple U.S. fulfillment centers to deliver your gear as quickly as possible. Orders may be split into multiple shipments if stocked in different locations. Tracking details are provided for each package.
🕒 Order Processing Times
- Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Expedited orders placed before cutoff ship the same day.
⚙️ Pre-Orders
If your order includes a pre-order item, all products will ship together once the pre-order item is in stock. To receive available items sooner, place separate orders.
🚚 Free Shipping Thresholds
| Destination | Free Standard Shipping |
|---|---|
| Contiguous U.S. (48 states) | Orders ≥ $75 USD |
| Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands | Orders ≥ $100 USD |
Free shipping applies per warehouse. If your order ships from multiple locations, a small fee may apply.
🇺🇸 U.S. Delivery Methods
| Service | Delivery Time | Notes |
|---|---|---|
| USPS Ground Advantage | 3–7 business days | Standard for most addresses. |
| Standard | 3 business days | Faster delivery for most regions. |
| Expedited 2-Day | 2 business days | Premium rate applies. |
| Ground Advantage (Sea Route) | 6–33 business days | Used for Alaska, Hawaii, and territories. |
🌎 U.S. Territories & Military Mail
We proudly ship to all U.S. Territories, Minor Outlying Islands, and APO/FPO/DPO military addresses via USPS.
| Location | Duties / Taxes | Delivery Notes | De Minimis |
|---|---|---|---|
| Puerto Rico | 11.5% Use Tax | Use Tax on CIF value; paid by recipient. Exemptions may apply for production goods. | All values > $0 |
| Guam | No import duties | 4% Gross Receipts & Excise Tax on local sales (not imports). | N/A |
| American Samoa | Excise taxes | 5–45% depending on item; ~20% for electronics. Low-value shipments (~under $100) often exempt. | ~$100 |
| Northern Mariana Islands | No duties | Excise taxes apply only to alcohol/tobacco; general goods exempt. | N/A |
| U.S. Virgin Islands | No duties on U.S. goods | 0–4% excise tax or ~$6 flat per shipment. Luxury goods may be higher. | N/A |
| APO/FPO/DPO | No duties/taxes | Treated as domestic U.S. mail. Delivery depends on military routing. | N/A |
Delivery Timeframe: 10–30 business days depending on routing and weather.
Tracking is included on all shipments where available. Taxes and fees are paid by the recipient when applicable.
🧭 Packaging Options
| Type | Description |
|---|---|
| Eco Pkg | Compact, recyclable packaging that minimizes carbon footprint 🌱. See our Eco Shipping Policy. |
| Standard | Balanced presentation and protection for retail and online orders. |
| Box | Full retail box packaging — ideal for gifting or in-store display. |
🕵️ Tracking & Order Status
Once your order ships, you’ll receive a tracking email. Updates can take up to 24 hours. You can also log in to account.catalystcase.com to:
- See your order
- Access installation & care guides
- Find product FAQs
- Request warranty or support
🐢 Potential Delays
Delivery times may vary due to weather, holidays, or carrier routing. If your tracking says “Delivered” but you haven’t received your package:
- Check with neighbors or your mailroom.
- Confirm your shipping address in your order email.
- Wait 1–2 days — carriers sometimes scan early.
- Still missing? Email us at cs@catalystcase.com with your order number.
🌱 Our Commitment to Sustainable Shipping
We believe premium protection shouldn’t harm the planet. Catalyst’s “Compact by Design” initiative and Eco Packaging reduce fuel use, emissions, and waste.
Learn more about our Sustainability Mission and Eco-Smart Shipping Program.
💌 Need Help?
Have a question about shipping or your order? We're here to help. Log in to your account to visit our 24/7 Support Hub.
