Easy Returns & Exchanges | Now Even Easier!

Because Sometimes Things Just Don’t Work Out!

We get it—sometimes love at first sight doesn’t last. Whether you need a return or exchange, we’ve made the process faster and easier with our self-serve return portal! 🚀

How to Start Your Return or Exchange

1️⃣ Log in to Your Customer Account

• If you haven’t created one yet, no worries! Sign up with the email used for your purchase.

2️⃣ Go to "My Orders" & Select Your Item

• Follow the steps to submit your return request—no forms, no back-and-forth emails!

3️⃣ Ship It Back

• Once your request is approved, you’ll receive an RMA number.
• Pack your item securely, write the RMA number boldly on the box, and send it our way.

👉 Log in & Start Your Return Now

Return & Exchange Guidelines

• Returns & exchanges are accepted within 30 days of purchase for items bought directly from our website.
• Products must be in new condition, with original packaging and all accessories.
• A 5% restocking fee applies. Items missing parts or showing significant use may be subject to additional fees or be ineligible for return.
• Return shipping costs are the customer’s responsibility.

Your Resolution Options

✅ Exchange your product for another of equal value.
✅ Receive store credit for a future purchase.
✅ Get a refund (minus restocking fees—shipping & handling fees are non-refundable).

Returns Made Simple, Just for You! 💙

We know breakups are tough, but we promise to keep it hassle-free. Questions? Reach out to us at cs@catalystcase.com—we’ve got your back! 😎

Let’s get your return sorted so you can get back to enjoying your Catalyst® gear, stress-free! 🙌