Shipping: Your Catalyst Adventure Awaits! ✈️
Fast, Free US Shipping ✈️
Free over $50 • 2-5 business days • Track anytime
Your Catalyst Adventure Awaits! We ship premium waterproof cases across the USA and US Territories with fast, reliable delivery. Track your order in real-time and get expert support every step of the way.
🧭 Quick Navigation
Jump to any section below or Chat Now with VanChat AI for instant answers.
⏱️ Delivery Times & Shipping Methods
Know exactly when your Catalyst case will arrive based on your location.
🚚 Standard Shipping Times
| Destination | Delivery Time | Shipping Method | Cost |
|---|---|---|---|
| Contiguous US (48 States) | 2-5 business days | USPS Ground Advantage | FREE over $50 |
| Alaska & Hawaii | 6-33 business days | Sea Freight (packages >16oz) | FREE over $50 |
| US Territories (PR, Guam, USVI, etc.) | 2-5 business days | USPS Priority | FREE over $50 |
⚠️ Important: Alaska & Hawaii Shipping
Packages over 16oz to Alaska and Hawaii travel by sea freight, which takes 6-33 business days. This is a USPS requirement for cost-effective shipping to these states. Lighter packages may ship via air for faster delivery.
🌴 Customs & Duties Guide for US Territories
Understand taxes and fees when shipping to Puerto Rico, Guam, USVI, and other territories.
💰 Territory Tax & Duty Information
| Territory | Import Duties? | Local Taxes | Who Pays? |
|---|---|---|---|
| Puerto Rico | No | 11.5% Use Tax | Customer (on delivery) |
| Guam | No | 4% Local Tax | Customer (on delivery) |
| US Virgin Islands | No | Varies by island | Customer (on delivery) |
| American Samoa, N. Mariana Islands | Varies | Contact local customs | Customer (on delivery) |
💡 What This Means for You
- Shipping to US territories is duty-free (no import duties)
- Local taxes are collected by your postal carrier or customs office upon delivery
- These taxes are not included in your Catalyst order total
- Payment is typically required before package release
📍 Track Your Order
Stay updated on your Catalyst case delivery with real-time tracking.
🚚 How to Track Your Order
- Log in to My Account
- View your order history and tracking number
- Click tracking link for real-time USPS updates
- Receive email notifications at key milestones
📧 Email Tracking Updates
You'll receive automatic email notifications when your order is:
- Confirmed and processed
- Shipped with tracking number
- Out for delivery
- Delivered to your address
📦 Your Package & Eco-Friendly Packaging
What to expect when your Catalyst case arrives.
💚 Sustainable Polybag Packaging
Your Catalyst case arrives in eco-friendly polybag packaging that reduces our carbon footprint by 70% compared to traditional boxes.
- Same Protection: Your case is fully protected during shipping
- Lower Emissions: Lighter packaging = reduced shipping carbon footprint
- Less Waste: Minimal packaging materials for sustainability
- Quality Guaranteed: Every case undergoes quality inspection before shipping
📦 What's Inside Your Package
- Your Catalyst waterproof case
- Aluminum carabiner (if included with model)
- Quick start guide with installation instructions
- Warranty information
❓ Shipping FAQs
Quick answers to common shipping questions.
🚚 How do I track my order?
Log in to My Account to view your order status and tracking number. You'll also receive email updates with tracking links for real-time USPS updates.
Tip: Tracking numbers are typically available within 24-48 hours of order confirmation.
📦 Why is my Alaska/Hawaii package delayed?
Packages over 16oz to Alaska and Hawaii travel by sea freight (6-33 business days) per USPS requirements. This is the most cost-effective shipping method for these states.
Note: Lighter packages may qualify for faster air shipping.
❓ What if I didn't receive my package?
Wait 7 business days past the expected delivery date, then file a claim through My Account. We'll investigate with USPS and arrange a replacement if needed.
Tip: Check with neighbors and your building's mail room first.
💚 Is polybag packaging normal?
Yes! Our eco-friendly polybags reduce carbon emissions by 70% compared to traditional boxes while providing the same level of protection for your Catalyst case.
Sustainability: We're committed to reducing our environmental impact.
🔧 Where can I find setup help?
Visit our Video Guides for step-by-step installation instructions, or ask VanChat AI for instant help.
Tip: Each product page includes specific installation videos.
🌴 Do I pay customs fees for Puerto Rico?
No import duties, but you'll pay an 11.5% use tax upon delivery. This is collected by USPS and is separate from your Catalyst order total.
Delivery: Standard 2-5 business days to Puerto Rico.
💵 When is shipping free?
Free standard shipping on all orders over $50 to the contiguous US, Alaska, Hawaii, and US Territories. Orders under $50 have a flat shipping fee.
Tip: Shipping cost is calculated at checkout.
📅 When will my order ship?
Most orders ship within 1-2 business days. You'll receive a shipping confirmation email with tracking information once your order leaves our warehouse.
Note: Processing times may be longer during peak seasons.
🤝 Need More Help?
For additional support, order questions, or to contact our customer service team, we're here to help!