Privacy Policy for Emails submitted in Chat

Privacy Policy for Emails in Vanchat

Effective Date: June 16, 2025

Data Controllers

  • Well Known Brand, Inc. (USA)
    Address: 2093 Philadelphia Pike #1628, Claymont, DE, USA 19703
  • Labworks International Design Ltd (International)
    Address: Unit 2, 9/F, Yee Lim Ind Ctr A, 2-28 Kwai Lok St., Kwai Fong, NT, Hong Kong

1. Introduction

This Privacy Policy governs how Vanchat, a third-party chat service on catalystcase.com and catalystlifestyle.com, collects, uses, and protects your personal data. Vanchat enhances your shopping experience by offering proactive sales support, such as exclusive discount coupons (e.g., “FATHERSDAY15”) and early access to product launches, in exchange for your email address. Consent is implied by submitting your email. We comply with GDPR (EU/EEA, Switzerland, Turkey, North Macedonia, Serbia), LGPD (Brazil), PIPEDA (Canada), CCPA (California), and data protection laws in other jurisdictions including Chile, Colombia, Egypt, India, Japan, Malaysia, Morocco, South Africa, South Korea, Taiwan.

2. Consent for Email Collection and Marketing

Vanchat triggers a pop-up 5 seconds after you visit a Collections page on catalystcase.com or catalystlifestyle.com, offering a coupon (e.g., 15% off for Father’s Day). By submitting your email, you consent to:

  • Email collection for coupon delivery, marketing updates, and lookalike audience creation.
  • Data sharing with third parties for retargeting and promotional campaigns.

If you do not submit an email, no data is collected, and no coupon is provided.

3. Data Collection

Upon email submission, Vanchat collects:

  • Email Address: For coupon delivery, marketing updates, and audience creation.
  • Interaction Data: Timestamp, page visited (e.g., Collections page), campaign details (e.g., Father’s Day).
  • Device Information: IP address (for geolocation), browser type (for analytics).

Emails are stored on Vanchat’s secure servers, not directly in our Shopify store database.

Region Data Collected Purpose
International (non-USA) Email, timestamp, region tag Coupon delivery, analytics 
USA & US Territories (e.g., USA, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Marshall Islands, Micronesia, Palau, US Virgin Islands, US Minor Outlying Islands) Email, timestamp, IP address, browser type, campaign details Coupon delivery, marketing, analytics

4. Use of Data

Data is used to:

  • Deliver coupon codes (e.g., “FATHERSDAY15” for Father’s Day Collection).
  • Send marketing updates, early access notifications, and build lookalike audiences via Shopify, Klaviyo, Meta, Google, or Airfive (cs@catalystcase.com).
  • Analyze campaign performance (e.g., conversion rates).
  • Ensure compliance with data protection laws.

5. Third-Party Sharing

With your consent (via email submission), data may be shared with:

Partner Data Shared Purpose
Vanchat Email, region tag GDPR-compliant coupon delivery, marketing
Shopify Email, consent state Store personalization, marketing
Klaviyo Email, campaign details Email marketing, retargeting
Meta (Facebook, Instagram) Email Retargeting, lookalike audiences
Google Email Retargeting, lookalike audiences
Airfive (cs@catalystcase.com) Email Customer service, retargeting

Emails are stored by Vanchat and periodically exported to Shopify, Klaviyo, Meta, Google, or Airfive for retargeting and lookalike audiences, only with your consent. Your email is not sold, rented, or shared beyond these purposes.

6. Cookie Management

Vanchat does not set cookies. Cookies on catalystcase.com and catalystlifestyle.com are managed by Shopify’s Cookie Manager under a separate Cookie Policy:

  • Essential Cookies: Enabled by default (no consent needed).
  • Non-Essential Cookies: Analytics/marketing cookies require separate opt-in via Shopify’s Cookie Manager.
  • EU users’ cookies are managed by SB Supply on sbsupply.eu/catalyst.

7. Your Rights

You may:

  • Access, correct, or delete your data.
  • Withdraw consent for marketing via unsubscribe links in emails or platform-specific settings.
  • Opt-out of retargeting/lookalike audiences.
  • File complaints with your local data protection authority.

EU Users: Contact SB Supply at sbsupply.eu/privacy.
Non-EU Users: Use our GDPR Request Form or contact cs@catalystcase.com.

8. Data Security

Emails and consent records are stored on Vanchat’s secure servers using industry-standard encryption. Third parties (Shopify, Klaviyo, Meta, Google, Airfive, SB Supply) also employ robust security measures.

9. International Data Transfers

Data may be transferred to third parties (e.g., Meta, Google) outside your region. We use Standard Contractual Clauses to ensure compliance with data protection laws.

You can unsubscribe from future emails at any time via the unsubscribe link provided in the emails, or contact us directly to have your data removed from our marketing list.

For more information about your rights or how we process personal data, please review our full Privacy Policy.

10. Contact Us

For inquiries or to exercise rights, email legal@catalystcase.com or cs@catalystcase.com.

11. Changes to This Policy

Updates will be posted on catalystcase.com and catalystlifestyle.com with a revised effective date.