Waterproof Case for iPad Pro Gen 3, 12.9": Support Hub
Catalyst Waterproof Case Support: iPad Pro 12.9-inch (3rd generation)
Welcome to the Catalyst family! Your new Waterproof Case for the iPad Pro 12.9-inch (3rd generation) is precision-engineered to protect your device through any adventure. Follow these essential steps to ensure a perfect fit and maintain the integrity of the waterproof seal.
Remember: You **MUST** successfully complete the Water Test before first use.
🧭 Quick Navigation
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Water Test (Critical!) Device Installation Device Removal Care & Cleaning FAQs & Troubleshooting
⚠️ CRITICAL: WATER TEST INSTRUCTIONS
DO NOT SKIP THIS STEP. Before first use, or after any significant impact or drop, you **MUST** perform a water test with the empty case to ensure the waterproof seal is intact.
- Prepare the Case: Ensure the case is completely empty. Close the case completely, ensuring all snaps along the perimeter are securely engaged.
- Submerge: Place the assembled, empty case in a container of water for **30 minutes**. Place a heavier object on top to keep it fully submerged (do not place the object directly on the clear screen film).
- Dry and Inspect: After 30 minutes, remove the case and dry the exterior thoroughly. Open the case and inspect the inside for any moisture.
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Result:
- If the inside is DRY: Your case is ready for use. Proceed to the Device Installation section.
- If moisture is present: DO NOT use the case. Contact Catalyst Support immediately at info@catalystlifestyle.com or via the "Chat Now" button.
📦 Part 1: Device Installation
- Clean Your Device: Remove any existing screen protectors, skins, or debris from your iPad. The device and the case interior must be perfectly clean.
- Open the Case: Insert the provided opening tool or a coin into the opening-slot on the lower left corner of the case. Twist gently to pry open the corner of the case front. Carefully run the tool along the edge to dis-engage all snaps and separate the case front from the case back.
- Insert iPad: Place your iPad into the case back. Gently press down until you hear an audible click, ensuring the device is sitting flat and flush against the entire back surface.
- Close the Case: Take the case front and align the Touch ID area (if applicable) and the camera opening with your iPad. Start to snap the case closed from one corner and continue all the way around the perimeter.
- Final Check: Re-check the entire perimeter to ensure all snaps are engaged and the seal is secure. Verify that all buttons and ports are functional.
🛠️ Part 2: Device Removal
- Open the Case: Insert the provided opening tool or a coin into the opening-slot on the lower left corner of the case. Twist gently to pry open the corner of the case front.
- Dis-engage Snaps: Carefully run the opening tool (or your finger) along the edge of the case to dis-engage each snap. **WARNING:** Do not peel back the lid like a banana peel, as this may damage the waterproof seal or the case front.
- Remove iPad: To remove your iPad, press on the back surface of the case using your thumbs as shown in the manual illustration. Perform this removal over a soft surface to prevent your device from falling onto the floor.
🧼 Part 3: Care & Cleaning
Proper care ensures the longevity and performance of your Catalyst case.
- Regular Cleaning: Clean with a soft cloth, mild soap, and water as needed.
- Disinfecting: Use EPA-approved 70% isopropyl alcohol wipes. Always rinse the case after using soap or disinfectant and ensure it is completely dry before reassembling.
- Avoid Chemicals: Never use bleach, solvents, or acetone-based cleaners, as they can compromise the integrity of the waterproof seals and damage the polycarbonate.
- Temperature: Avoid exposing the case to temperatures outside the iPad's operating range (32° to 95°F / 0° to 35°C).
❓ Part 4: FAQs & Troubleshooting
How do I perform the Water Test on my Catalyst iPad case?
Before first use, or after any significant drop, you **MUST** perform a water test with the empty case. Close the case completely, ensuring all seals are secure. Submerge the empty case in water for 30 minutes. After 30 minutes, remove the case, dry it thoroughly, and open it. Inspect the inside for any moisture. If moisture is present, **DO NOT** use the case and contact Catalyst support immediately.
For more details, see our full guide: Water Test (Critical!)
What should I do if the touchscreen is not responding correctly after installation?
If you notice a decrease in touchscreen sensitivity, it may be due to a **pressure imbalance** within the case. To solve this, simply open one of the charging ports or the headphone port in a dry location to let the air pressure equalize. If the issue persists, ensure there is no debris between the screen protector and your iPad's screen.
What if the case leaks during the water test?
If the case leaks, **DO NOT** use it with your iPad. Double-check that the case was closed correctly and the rubber seals were clean and properly seated. If it still leaks, this indicates a potential defect or damage. Please contact Catalyst Support immediately for a warranty claim or replacement.
How do I clean my waterproof iPad case?
You can clean your case with a soft cloth, mild soap, and water. For disinfection, use EPA-approved 70% isopropyl alcohol wipes. Always rinse the case after using soap or disinfectant and ensure it is completely dry before reassembling. Avoid using harsh chemicals like bleach or acetone, as they can damage the seals.
How do I open the case without damaging the snaps?
Always use the provided opening tool (or a coin) in the designated opening slot on the lower left corner. Twist gently to start the separation. Then, run the tool or your finger) along the edge of the case to gently dis-engage each snap. **Crucially, avoid peeling the lid back forcefully** from one side, as this can stress and damage the snaps or the waterproof seal. For a visual guide, see the Device Removal section.
