Currently, we only have the products that are listed on our online store and exclusive colourways in BestBuy & Amazon.com. To keep up to date on all our new product announcements you can sign up to our mailing list or follow us on any of our social media channels.
Prop 65 is a warning label printed on our product packaging. Firstly, we would like to clarify that Catalyst products are safe for use on an everyday basis, however we had to comply with California Proposition 65 since failure to comply could result in fines and civil action suits in the millions of dollars: http://oehha.ca.gov/proposition-65
The reason we include a warning label is to comply with the California Safe Drinking Water and Toxic Enforcement Act of 1986. Usually, when the OEHHA adds a new chemical to the list, a minimum safe level of that chemical is also provided, however the OEHHA recently added BPA and has not yet issued any limit for this chemical.
Hence, we have chosen to add a Prop 65 warning label for Catalyst products that contain any detectable level of BPA [the minimum detectable level by our test labs is 0.1 mg/kg (milligram per kilogram).
BPA is a basic building block to Polycarbonate so anything made of PC will contain trace levels of BPA. There are all sorts of everyday products are made of polycarbonate, such as luggage, CDs, DVDs, Blu-ray discs, sunglasses, swimming goggles, scuba masks, safety glasses, sporting helmets/masks, automobile parts, and phones including the Samsung Galaxy and iPhone 5C.
We're always working on increasing our range and love to receive new ideas here at Catalyst. We try to get the news out to our customers as soon as we can on our latest products. Updates and announcements are normally shared via our newsletter or dedicated social channels.
If you have any specific product or colorway in mind that you would like us to release, please share it with us via email at firstname.lastname@example.org or through our social channels below.
While the Catalyst Waterproof Case is designed to protect the iPhone and its capacitive touchscreen, the touchscreen of the iPhone will not work when submerged in a conductive liquid such as water (as it cannot distinguish your finger from the surrounding water).
To take photos when underwater, you can use the volume up button as your camera shutter and for videos, you can preset the camera under video mode before entering underwater.
Follow all instructions and do a water test beforeyou use your Catalyst Waterproof Case for the first time, before using it underwater, or after a drop or impact, do a water test. Watch out for the following 3"Ifs":
If you see air bubbles, remove the case from the water & inspect where the bubbles originated to see if the case is closed properly.
If the O-ring is misaligned, twisted, dirty or damaged, or the plug is not fully closed until flush with the bottom, or the case is damaged, it may not be waterproof.
If there is any small grain of sand or hair that might disrupt the seal of the O-ring, this may affect the degree of waterproofness of your case. Clean any hair, lint, or dust on the O-ring or on the plug by washing with water.
You can also clean the O-ring groove on the case back using a Q-tip.
Yes, you can! Our case uses Catalyst True Sound Acoustics technology to transmit clear sound to and from the device to the surroundings using air and water tight acoustic membranes to ensure the waterproofness is not compromised at the same time.
You can also make hands-free calls using your Apple headphones or a Bluetooth headset or plug in your Apple set or other aftermarket straight headset directly into the bottom of the phone.
- If you have a third-party headset that uses a L-shared or very large diameter plug (>6mm), you can use an optional headphone adapter to connect other headsets.(We have the largest sized ports since we tried to accommodate most headphone jacks so that you don’t need an extra accessory for your accessory).
Generally, we suggest customers to clean our cases with mild soap and warm water. Most stains can be removed using this method. The products can then be air dried or dried lightly with a non-abrasive, lint-free cleaning cloth.
Absolutely not! Our unique screen-less housing allows for unhindered access to the Apple Watch touchscreen and Force Touch features as well as make sure that features including the heart rate sensors, inductive magnetic charge dock, microphone and speaker still work through the case even though they are protected by the case.
Yes, you can use it for bathing, surface swimming and shallow snorkelling. However, water pressure can change quickly, such as when you move your arm to begin swimming. Avoid pressing buttons on the device while it is underwater as this can increase the pressure on the case and could allow water to enter into the casing and damage the device
No, since the touchscreen of the Apple Watch is a capacitive touchscreen just like the iPhone.
Capacitive touchscreen displays rely on the electrical properties of the human body to detect when and where on a display the user touches. Since water is also capacitive, it means the screen is fully activated when under water like one giant finger is on top of the whole screen at once. Sometimes water drops on the screen may also confuse where the input is coming from.
Our case is not compatible with the Apple Smart Keyboard and won't fit around our case. To allow access for the Apple Smart Cover, we would have had to design our own ‘Catalyst keyboard’ which would mean additional cost for you.
However, any inexpensive Bluetooth keyboard will work with the iPad Pro and we include a 4 position stand with our case for multiple viewing angles. We don't think you'll miss the smart cover feature. You can check out Bluetooth keyboard options on Amazon.
No, we have not included an insert point for the Apple Pencil. We had earlier considered integration for this feature but unfortunately it would have required us to make the case thicker plus the pencil itself is not waterproof or drop proof. Meaning if you dropped your case or were in water, your Apple Pencil may not have been safe and therefore we did not add the insert point.
Yes, the Apple Pencil can be charged or reconnected with the iPad without removing the case.
To charge your Apple Pencil, use the adapter that comes with the Apple Pencil and plug one side into the pencil and the other into the Apple Lightning cable. The adapter will help charge your Apple Pencil without having to directly plug it into your iPad.
To reconnect your Apple Pencil with the iPad, simply follow the steps below.
Turn ON the Bluetooth on the iPad. At this stage, the Apple Pencil will show as (not connected).
Now, plug the Apple Pencil in to the adapter and the other side to a lightning cable that leads to the charging port (either a USB port of a computer, powerbank or power socket).
If the Apple Pencil has battery, it will reconnect immediately and you can remove the adapter. However, if the Apple Pencil is out of battery, it will take a minute before it reconnects.
For your convenience, we have also created a video guide showing the steps on how the Apple Pencil reconnects to the iPad without inserting it directly into the device.
Important: The above steps may not work if you are outdoors with your iPad case unless you are carrying a power bank and the lightning cable with you.
No, the Catalyst Waterproof Case for 9.7" iPad Pro is precision built for the 9.7" iPad Pro only and will not be compatible with any other device.
If you are looking for a case for the iPad 9.7-inch (2017/2018), you may check out this link for our newly released Waterproof Case for iPad 9.7-inch (5th & 6th Gen) which is fully compatible with the new iPad 9.7-inch.
No, you are required to remove any screen protector or skin from your iPad before using the waterproof case. The Catalyst Waterproof Case for iPad/iPad Pro/Mini are precision built to fit the device exactly.
A screen protector may prevent the case from closing properly which will result in making the device not waterproof.
Once you have placed your order, the order will be processed within 1-2 business day standard processing time by our third-party fulfillment center. Orders placed on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas day will not be processed until the morning of the following business day. Once your order is processed, you will receive an email confirming the tracking number for your shipment by our third-party fulfillment center to your address in the Canada.
If you are unable to access this information, please feel free to contact us via email@example.com. One of our friendly and helpful Customer Service Agents will be more than happy to assist you.
Normally, you will receive confirmation email from us after placing an order through our online store. Shipment tracking will be emailed separately after the order has been fulfilled within 1-2 business days (excluding pre-orders).
Most order payments will be processed and authorized immediately or within the next business day depending on the payment method used.
Once an order is submitted, credit cards will be pre-authorized for the total dollar amount of the order. Although the pre-authorized amount will show up immediately, this does not mean that charges have been made.
In addition to the bank’s authorization, Catalyst software systems will run various authorization checks. If the order is not authorized by Catalyst, the order will not be processed, and a follow up will be made by our Support team to the customer.
If this occurs, the customer will not be charged. It will take on approximately 2-3 business days for the pre-authorized charge to disappear. In certain cases, it takes several days for the charges to go away depending on the credit card issuing back.
If you are having issues with your payments, please contact our customer support team at firstname.lastname@example.org for further assistance.
If your order has not shipped yet, we will be happy to assist you in cancelling your order. Simply contact us by email at email@example.com with your order number.
If your order has been fulfilled or the shipping confirmation has been sent to your email, than we are unable to cancel your order and you will be required to follow the return process.
Do not worry! You will be covered under our 30 days Return Policy in such situation. You may return the package to us for a refund on the cost of the product. When the package arrives at your mailing address, please either reject the package, or put a tick on the "RETURN TO SENDER" checkbox, while taking care not to open the package, and take the package back to your nearest post office to be sent back to us.
Before placing an order with us, please make sure to double check and review your order carefully.
If you find any errors, please contact us immediately. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. If your order has not been fulfilled, we can cancel the existing order and you can place a new order.
Here are some steps you can take to ensure a smooth transaction and purchasing experience on Catalyst. If you have experienced an error while purchasing (such as "Transaction declined, gateway rejected"), please try the following steps. We have found that these solutions solve a majority of our purchasing issues:
- Try using a different web browser when making a purchase
- Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted into your banking records - Please verify with your bank or credit union if they support AVS - If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted
Standard Shipping - Usually takes 3 to 5 business days to most locations in the United States.
Expedited Shipping - Usually takes 2 business days.
Priority Shipping - Usually takes 1 to 2 business days.
Please note: - If you have entered a APO, FPO, or DPO address for delivery by standard shipping, the delivery time may vary and standard shipping may take 21 business days or longer. - For expedited or priority shipping, if you entered a PO box, your order cannot be processed as the courier must have a physical address. Please place a new order with a physical address and send us an email to cancel this order. - Timely delivery is subject to the Terms of Service of the courier. - There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. - While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company. We agree to the terms and conditions of the shipping carrier.
Order Process: - Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed during New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas day and will not process orders until the morning of the following business day**. - Orders will ship out once ALL items can be fulfilled within the purchase. Split-shipping is currently not available. - Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order.)
*Please Note: Special promotions, sales, and pre-order / back-ordered items may have different shipping terms and conditions.
We are not responsible for any lost or stolen item after the package has been confirmed as delivered. To prevent your package from getting lost, please make sure to double check the shipping addresses to ensure correct delivery.
If the item returns to us due to incorrect shipping information, we will notify the customer that the package has been returned and confirm if reshipment is required. Refund will be issued to the customer for the purchase, if reshipment is refused; however, shipping and handling charges are non-refundable and 5% restocking fee is applied on returned orders.
We do not guarantee the delivery time. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Please refer to the terms and conditions of the shipping carrier regarding delivery delays.
We will try our best to ship out the purchased item within 1 or 2 business days. Most tracking information will update within 24-48 hours after the shipment leaves our facilities.
If no updates are made on your tracking information after 48 hours, please contact our customer support for more assistance.
Orders in the United States may require import tax, duties and related Customs fees for the imports, which will be applied during checkout of the order.
These charges, if applicable, are payable during checkout and collected by your local state government agency. To determine the extent of such charges prior to purchase, please contact your local Customs office directly.
Our carriers do their best to ensure that all of your packages are delivered to you safely and as efficiently as possible.
If; however, you feel there has been a mistake with your shipping details, please alert your post master or post office branch manager as soon as possible.
In the case that a package has been marked as delivered but not actually received, please contact your local post office to see if they may have tried to attempt a delivery but were unable to and is holding the package at their facilities.
If you would like further assistance, please feel free to contact our support team by sending an email to us at firstname.lastname@example.org
We do our best to get all the orders right the first time, and our goal is to ensure the highest satisfaction to all our customers. There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day, but you do not have to worry. We are here to help, and our customer representatives will be more than happy to help.
In your Subject Line, include: "Wrong Item Received" & your "Order Number"
Upon reviewing your email, we will send the correct item out as soon as we can.
If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund. All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account.
Our Returns Team will review your request and may require additional photos. You will receive a notice regarding the status of your return.
Once the RMA request is approved, please ship the product to the address provided by our team. Customers will be notified once the package has been safely received and processed at our facility. Refund will be issued once the return has been inspected at our facility.
Requirements for Returns:
Must include a valid original purchase order number provided by Catalystcase.com, Catalystcase.ca, Catalystcase.eu & Catalystlifestyle.com (All purchases made outside of online channel must contact their seller regarding returns)
Returned products must be in their original packaging without any missing contents and 5% restocking fee will apply on returned orders.
Products with missing components or missing documentation will be subject to additional restocking fees @ 15% of the value of the original value or returned to the customer.
Return shipping is at buyer's cost unless stated otherwise by our support team.
Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.
* Recommended: We recommend adding a tracking number on returned packages to ensure that your return item is received. Catalyst is not liable for any lost or stolen return packages during transit/delivery.
What qualifies for warranty? Only products that are purchased through Catalyst or Catalyst authorized resellers are eligible for warranty claim for 12 months from the initial date of purchase - and a valid proof of purchase is required for orders placed through retailers.For more information on our warranty policy, please visit the page here.
Catalyst® Lifetime Warranty Catalyst offers a limited lifetime warranty for all Catalyst screen protectors excluding glass screen protectors. This warranty is only valid for screen protectors that are considered defects. Defect is defined as an imperfection or flaw that is produced by a manufacturing error. Accidental drops, installation failures, etc. caused by the owner are not covered under this warranty.
How to Submit a Warranty? Please contact our customer support at email@example.com to obtain the Warranty Claim Form and follow the steps below:
Complete the form online. Our Support Team will review your request and may require additional photos. You will receive a notice regarding the status of your warranty claim.
Once the claim request is approved, a replacement product will be issued and you will be notified by email.
We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Catalyst®. Please let us know if you have received any defective items by contacting us via email at firstname.lastname@example.org
- A valid order number from the Catalyst online store - A dated sales receipt from an authorized Catalyst Dealer or Reseller that shows a description of the product along with its price
If you don’t have a Proof of Purchase:
- If you purchased the product from a Catalyst online store, we will be able to locate the order information by using your name and email addres - If you purchased the product from a Catalyst authorized dealer or reseller, you can contact them and see if they can provide a copy of your receipt - If the product was a gift, you can ask the gift giver to provide you with a copy of the receipt, or help you process the warranty claim on your behalf
If the product was purchased directly through an official Catalyst store (Catalystcase.eu, Catalystcase.com, Catalystcase.ca or Catalystlifestyle.com) or from our authorized retail stores (click here) then the product will be a genuine Catalyst item.
For Amazon orders, to ensure your order purchased on Amazon is authentic and covered under our 12-month warranty period. Please order directly from our Amazon storefront and check the seller information section before placing your order which should state our store name as Catalyst®.